Contact Us

If you're experiencing technical difficulties, billing issues, or have feature suggestions, we'd love to hear from you. Include the app version, device model, approximate time and the message you saw. Do not send passwords, payment-card details, signed purchase receipts or recovery tokens.

Email Support

How do I restore my purchase?

Use Restore Purchases with the Apple Account used for the original purchase and the correct IconBundler account. Keep an internet connection available for verification. If your version shows pending credits, choose Verify Credits where available. Do not buy another pack just to clear a verification error. Recovery does not refill spent credits. Contact support if the status or balance remains unclear.

Why did my generation fail?

A timeout can happen after the server has started or completed your request. In recovery-enabled versions, check the existing result before generating again. On the website, use Recover a recent preview in the same browser within 24 hours; keep that browser's site data. Recovery only checks an existing request. It does not start a new generation. An unavailable or expired result is not proof that no server work occurred. Contact support if your allowance is unclear.

Can I use the icons commercially?

You may use exported icons in apps you publish, subject to our Terms. Review each output for third-party rights and platform requirements. Similar outputs can be generated for others; exclusivity and App Store approval are not guaranteed.

What export formats are available?

Export a 1024×1024 PNG or an iOS AppIcon.appiconset ZIP containing light, dark and tinted 1024px appearance assets plus Contents.json. Add the set to your iOS asset catalog and validate it in your target Xcode project. It is not a layered Icon Composer file or a universal watchOS, macOS or visionOS asset pack.

How do I cancel a subscription or request a refund?

Manage the weekly subscription through your Apple Account. Follow Apple's cancellation instructions, including the guidance for your country or region. Lifetime access and credit packs are not auto-renewing subscriptions. Deleting the app or your account does not cancel a subscription.

For eligible Apple purchases, request a refund through Apple. Apple determines refund eligibility; contacting us does not submit a refund request to Apple.

How do I manage my data?

See account-deletion and recovery instructions and our Privacy Policy. Pending cleanup is shown separately from completed local or account deletion. If the app says device storage is unavailable, unlock the device and retry before assuming deletion or purchase verification is complete.